Trusted By 65,000 Professionals

Workiro Customers

Faster Client Discovery For
Financial Advisers.
For Structured Fact Finding, AML & Risk Profiling.

Because every delay kills momentum – and creates suitability gaps you only notice at sign-off.

Go from first meeting to suitability sign-off without chasing clients, re-keying answers, or patching missing evidence at the last minute.

Client Discovery Before

Email-driven discovery that drags on for weeks.

• Fact finds half-completed or contradicted later

• Risk questionnaires not evidenced

• AML, ID, source of funds collected in a fragmented way across emails & PDFs

• Days lost chasing clients for 'one last detail'

Client Discovery After

1 structured workflow that produces a review-ready file.

• Fact finds that force answers the first time

• Risk & capacity-for-loss captured and traceable

• AML, ID & signed authorities on the client record

• Full audit trail of all answers, files & updates

See the difference

Workflow diagram showing document request via no-password secure link for client onboarding, with active threads and recent documents logged and filed against client as a single source of truth.

Send Discovery Packs That Clients Can Complete Easily

Build templates for fact finds, risk questionnaires, AML checks, and fee agreements.

Clients provide everything through secure links without needing portal credentials. You get complete packs, not partial returns.

“I know instantly what’s been sent, what’s been signed, and what’s still waiting. I don’t have to chase anymore.”

A Workiro customer

Ben Symons
Director At Serenity Accounting & Bookkeeping

£40k+

A year in reclaimed in time

~50%

Less Xero PM admin time

A 98.4% Support Rating Over Last 120,367 Tickets

Free migration for eligible firms – book a demo for qualification

Workflow for AML / KYC document collection

Automatically File Supporting Financial Documents

Clients upload pension statements, investment reports, mortgage documents, insurance policies and bank information — directly into a secure request.

Workiro automatically files everything against the right client record, keeping your evidence complete, searchable, and ready for review.

Book a demo

Workflow for centralising all verification evidence

Find Every Piece of Evidence Instantly

Research notes, product comparisons, CCQs, file notes, and suitability assessments remain attached to the relevant client record.

Compliance teams can review and approve advice quickly with zero document hunting.

“The tagging made the biggest difference. Filing is quicker, and finding things later is far easier - you’re not relying on how someone happened to name a file.”

A Workiro customer

Susan Rickerby
Director, Lloydbottoms Chartered Accountants

15

years of documents now in the cloud

0

client logins now required for signing

Workflow for giving clients a secure document portal without logins

Get Letters of Authority Signed Without Delays

Use Workiro e-signatures to send and capture Letters Of Authority, Terms of Business documents, and fee agreements in minutes.

Signed documents store automatically against the client, allowing you to request provider information immediately.

Book a demo

Workflow for delivering a clean handover to internal teams

Collaborate Seamlessly With Paraplanners

Workiro keeps spreadsheets, suitability reports, file notes, and comments in a single workspace.

Paraplanners and advisers can work in real time without duplicate files or miscommunication, keeping every detail together – and easy to find again when needed.

Workflow for centralising all verification evidence

Build a Complete Suitability Trail, Automatically

Workiro ties together the three pillars of FCA-required evidence:

- Inputs: fact find, objectives, risk profile
- Workings: research, modelling, file notes
- Outputs: suitability letter, applications, policy confirmations

Nothing is lost. Nothing is duplicated. Everything is compliant.

“Having one source of truth for collaboration between teams and clients enables us to deliver exceptional service.”

A Workiro customer

Martin Bugg
Director at Larking Gowen

Top 40

Award-winning accounting firm

450

Sized team

Client Discovery and Workiro Frequently Asked Questions:

It turns discovery into one structured flow: fact finds, risk questionnaires, AML checks and fee agreements go out as a pack, evidence comes back against the client record with timestamps, and the file is review-ready before the advice starts. It's the first job in client management for financial advisers.

Through a secure upload link, with no portal credentials. Clients send pension statements, investment reports, mortgage documents, insurance policies and bank information straight into the request. Julia Docker at Informed Choice: "Clients like the fact that they don't need to remember passwords or logins."

Yes. Letters of Authority, Terms of Business and fee agreements go out for eSignature and file themselves to the client record once signed, so the paperwork that unlocks discovery never sits waiting in a drawer. The same trail carries through to advice approvals.

With the three pillars of FCA evidence in one place: the inputs (fact find, objectives, risk profile), the workings (research, modelling, file notes) and the outputs, each filed with timestamps. Suitability gaps show up during discovery, not at sign-off, and the record keeps building through client engagement.

Ketton Wealth Management cut average client document turnaround by 90%, from 7 days to about an hour, working through the Iress Xplan integration. Steven Burch: "Before, we were chasing signatures and second-guessing if documents had been seen. Now approvals happen the same day."

Workiro is document management and client workflow software for accounting and professional-services firms in the UK and Australia.