Challenge:

As a made-to-order tile manufacturer, ARTO handles unique customer requirements for every order, making accurate documentation and seamless approval processes critical to their made-to-order manufacturing workflows.

‍For nearly a decade, they relied on Adobe Sign to handle order confirmations.

The process involved sales staff creating estimates in NetSuite, which were then converted to order confirmations and sent to customers for signature verification before becoming official orders.

However, several pain points were creating inefficiencies in order confirmation automation:

• 🔴 The more orders they won, the more it cost: Adobe Sign was demanding higher envelope purchases as their contract renewal approached.
• 🔴 Rigid pricing don’t flex with a made-to-order business: With order volumes swinging week to week — pre-bought envelopes forced ARTO to either overpay or run out mid-month.
• 🔴 Bottlenecks slowed job completion times: The sales team rarely used their Adobe Sign seats, so every document had to pass through customer service –creating a single choke point that slowed confirmations and delayed production.

Solution:

ARTO implemented Workiro's NetSuite document management solution, seamlessly integrating it with their existing NetSuite workflow.

“The implementation was “painless,” taking just a couple of weeks, and team adoption was immediate - even among less tech-savvy staff.”

“One of our less tech-savvy team members picked it up right away. That told me everything about how easy Workiro is to use."

Key features that made the difference:


• ⚡️️ Native NetSuite Integration for end-to-end visibility: Workiro runs entirely inside NetSuite – no portals, no duplicate logins. Documents, signatures, and audit trails all live where the team already works.
• ️️⚡Predictable Pricing that Scales with Volume: Instead of pre-buying “envelopes,” ARTO moved to a flat cost-per-user model with unlimited signatures.
• ⚡ Faster order confirmation workflows: Order confirmations are created and sent directly from NetSuite for signature via the Workiro SuiteApp – no exporting, no email chains.
• ⚡ Real-Time Status Tracking: Every signature’s status updates automatically in NetSuite, visible to sales, ops, and finance at a glance.

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